Order process

Etape 1 : Votre panier

You have made your choices and selected “add to basket”. You can add an item at any time, return to the store or validate your basket.

Step 2: Identification or creation of an account

You are already a customer: identify yourself You are a new customer: complete the information areas

Step 3: Delivery

We offer you, depending on the delivery address and your order, a choice of suitable delivery method. You have the option of having your package delivered to another address, and of attaching a comment to your order (e.g.: message to the attention of the recipient of a gift).

Step 4: Payment and order summary

You view the summary of your order. You can modify the different elements of your order.

If you have sufficient loyalty points, you can use them. The discount is immediately applied.

You select the payment method you wish to use to pay for your order.

For any payment by bank card, the transaction is automatically redirected and taken into account by the bank's computer system.

Step 5 confirmation

A confirmation of the registration of the order and its payment is then notified to you. You will also receive this information by email.

• validation of your payment: if you have not chosen payment by credit card, validation of your payment is effective upon receipt and collection of your payment (check, proof of payment by cash mandate). For more details on the payment methods accepted on the site,click here.
  Attention ! Until it is validated, your order remains recorded but is not taken into account. The longer you delay in providing these different parts, the more the availability of the product is likely to change in the meantime!

availability of the chosen items may change.

• Processing: once your order has been validated, it goes into processing. We check the product reference and order it from the supplier if it is not in stock. An email is then sent to you to confirm the effective availability date of the product, unless a missing supporting document has delayed the validation of your order. In the event of a subsequent change in availability (supplier delay), a new email will be sent to you

Order tracking

You can follow the processing of your orders online via your|| |1052 espace client and edit the associated invoices. You can contact us by e-mail or by telephone. to track the status of your order.

A few days later...

Your order is delivered

You receive a confirmation telling you:

• The departure date of your order

• The parcel number

You can access your account by logging in and thus view your orders, print your invoice, change your contact details